We at Dobbertin Performance Innovations want all of our customers to be happy with their purchases.
If you are not satisfied with one of our products within 30 days of your purchase, you may return it for a full refund – minus the shipping costs. (The purchaser is responsible for the original shipping costs, as well as the return shipping costs.)
All returns must be complete and returned in their original shipping container and packing material – or equivalent.
We will not accept any return product that appears to have been used or installed, unless there is a valid warranty issue.
We will not accept any returned product that, in our opinion was used, installed, handled, packaged, or shipped improperly by the customer and it will not be eligible for exchange, refund or warranty.
The cost of any missing parts will be deducted from your refund.
Parts returned past 30-days will be subject to a 15% restocking fee.
No returned parts will be accepted after 60 days from the purchase date.
There is a 15% exchange fee for any custom-made, narrowed cradle for a different width cradle, providing it has not been installed or altered in any way. This exchange applies for 60-days from the time of the original purchase.
Any questions or to begin a return, please contact Dobbertin Performance directly at 315-683-0022.